Q: Do you have a return policy?
A: Yes, We accept all returns through our Money Back Guarantee. If you receive one of our products and are unhappy with it for any reason, you can return it for a full refund of the purchase price within 6 months of shipping date (excluding the Grainfather). Just contact us prior to shipping the product back. The product must be returned in an undamaged condition. We will refund all of your charges, including the return shipping charges.
Q: I already own one of the chillers that you have tested on your "Chiller Comparison" page, but I don't get the same results that you are posting. Is your data accurate?
A: Yes, all of our data is 100% accurate and repeatable by any homebrewer! Check out our Chiller Optimization page for tips on how to increase the chilling efficiency of your chiller.
Q: Can you customize a chiller for me?
A: Yes, just send us an e-mail with your brewing method, kettle/keggle dimensions, and groundwater temperature and we will design the best chiller for you.
A: Order fulfillment time varies depending on current demand, but generally takes between 3 to 6 business to ship after ordering.