Q: Do you have a return policy?
A: Yes, We accept all returns through our Money Back Guarantee. If you receive one of our products and are unhappy with it for any reason, you can return it for a full refund of the purchase price within 30 days of shipping date (excluding the Grainfather). Just contact us prior to shipping the product back. The product must be returned in an undamaged condition.
Q: Can you customize a chiller for me?
A: Yes, just send us an e-mail with your brewing method, kettle/keggle dimensions, and groundwater temperature and we will design the best chiller for you.
A: Order fulfillment time varies depending on current demand, but generally takes between 6 to 10 business days to ship after ordering.