FAQ

  • What should I consider when choosing the best chiller for me?
  • What’s the difference between a copper and stainless steel wort chiller?
  • Can you customize a chiller for me?
  • Do you sell whirlpool arms?
  • How do I clean my chiller prior to first use?
  • What do you suggest for ongoing cleaning and maintenance?
  • What should I do if I have warm groundwater?
  • Where is my order confirmation?
  • Can I alter my order?
  • When will my order arrive?
  • Will I receive a shipping confirmation?
  • Do you ship to Hawaii and Alaska?
  • Do you ship internationally?
  • Do you ship to APO addresses?
  • Can I track my order?
  • Do you have a military discount?
  • What payment methods do you accept?
  • Do you have a return policy?
  • How do I return an item?
  • Do you sell gift cards?

Choosing a JaDeD Chiller

What should I consider when choosing the best chiller for me?

The best chiller for your system should be chosen to allow for all coils to be in the wort during chilling and be appropriate for your chilling water source and brewing process.  You’ll want to be sure the chiller you choose is appropriate for the circumference and height of your kettle, the height of your typical batch size and the amount of free space in the bottom of your kettle free of thermometers, pick up tubes, hop blockers, etc.  In addition, you’ll want to consider your chilling water source whether it be a kitchen sink faucet, utility sink faucet or garden hose spigot.  Check out the descriptions of our chillers as certain products are designed specifically for certain water sources.  If you’re brewing using a heating element, check out our e-Mmersion series chillers.  As always, we understand that choosing the best chiller for your needs can be confusing, so contacting us with questions is always an option.  We’re always here to help.

What’s the difference between a copper and stainless steel wort chiller?

Using copper vs. stainless in your brewing system usually comes down to personal preference.

Copper is a much better heat transfer material and will provide the optimal chilling speed.  The thermal conductivity of copper is 20 times greater than stainless steel.  Copper also provides a yeast nutrient for healthy yeast production during fermentation and is naturally antimicrobial.

Stainless has become quite popular lately.  Stainless is more rigid and durable and will stay shiny longer.  Also, if you happen to be a low dissolved oxygen brewer (LODO), you will want copper out of your brewing system. 

In terms of maintenance, we believe both our copper and stainless steel chillers are simple to maintain and clean.  For both copper and stainless, regular maintenance includes rinsing off the coils with water directly after each use (best practice is saving the first 5 gallons of chilling output in a bucket to dip your chiller in for rinsing), emptying the chiller of any excess water, drying with a soft towel and storing in a dry area. 

Can you customize a chiller for me?

Yes, just send us an e-mail (jadedbrewing@gmail.com) with your brewing method, kettle/keggle dimensions, and groundwater temperature and we will design the best chiller for you. 

Do you sell whirlpool arms?

Yes.  We sell both the WhirlyBird™ whirlpool arm for use with immersion chillers and the Whirly MAMMOTH™ whirlpool arm for CFC chilling. 

For chilling efficiency, we recommend the WhirlyBird™ in combination with immersion chillers. There are a couple reasons for this. The main reason being it has a smaller diameter (3/8" OD) than the MAMMOTH™, and can therefore produce a higher velocity of wort movements over the chilling coils of the immersion chiller, resulting in faster chilling times. Also, the tubing itself is able to be bent in such a way as to integrate it as one unit into your immersion chiller, whereas the Whirly MAMMOTH™ is fabricated from 1/2" ID hard pipe, with physical constraints on how much it is able to be bent, so it CANNOT connect to the chiller.

By contrast, the MAMMOTH™ has more wort flow, due to the larger diameter of pipe, but at a slower velocity. This is why it is recommended more for CFC chilling and hop stands, since the chilling efficiency is not dependent on the velocity of wort movement out of the whirlpool arm, but rather the wort movement within the CFC itself.  

Using your JaDeD Chiller

How do I clean my chiller prior to first use?

For the initial cleaning, we recommend doing a quick soak in any cleaner (PBW, B-brite, dish soap and water, barkeepers friend, etc.), thoroughly rinse with clean water, and dry with a soft towel and store your chiller in a dry area.

What do you suggest for ongoing cleaning and maintenance?

For routine cleaning and maintenance, we recommend that you rinse off the coils of your chiller with water directly after each use (save the first 5 gallons of chilling output water in a bucket to dip the chiller in immediately out of the wort), empty the chiller of any excess water, dry with a soft towel, and store your chiller in a dry area.

While some normal oxidation of the copper will occur, proper cleaning and maintenance will help protect your chiller against excessive oxidation, or verdigris (a bright bluish-green encrustation or patina formed on copper or brass by atmospheric oxidation).  If verdigris does start forming, we recommend boiling the chiller in a water & vinegar solution, scrubbing it with a stiff bristle brush, steel wool, scotch pad or similar and then drying it off until no more greenish powdery oxidation remains. For more stubborn spots, you could also rub the green areas with a solution of ammonia and salt using a thin cloth or shoelace. These stubborn spots are very uncommon, however. Copper itself is naturally antimicrobial.

What should I do if I have warm groundwater?

For customers in locations with warmer groundwater, we recommend some specific best practices to help with your chilling efficiency. Our testing for the below recommendation was done using 82F groundwater.

Start by adding 12lbs of ice to 5 gallons of tap water and give the water a couple stirs as the ice melts.  Run the chiller off of a garden hose spigot fully open to 10F above your tap water temperature (92F in this example). Then switch over to a utility pump submersed in the ice water that you have ready and run the bucket dry. We recommend a utility pump because the pump needs to have enough head pressure to push a large volume of water through the chiller, whereas a pond or aquarium pump typically won’t have enough head pressure to push water through when a restriction, such as a wort chiller, is put on the end.  Our testing with this setup was able to chill 5 gallons of wort to 70F in 5 minutes using 82F tap water. 

Also, remember to only pump the ice water through once in order to have the largest temperature differential between your chilling water and the wort.

Ordering and delivery

Where is my order confirmation?

The order confirmation is automatically sent to the email address that was used when you placed your order. Please check your mailbox’s spam or junk folder in case the order confirmation has been diverted there. If you haven’t received your order confirmation within 24 hours, please get in touch at jadedbrewing@gmail.com just in case there’s a problem with your order. 

Can I alter my order?

No problem! Any order can be changed or altered prior to shipping out. Just email us at jadedbrewing@gmail.com to let us know.

When will my order arrive?

Order fulfillment time varies depending on current demand, but generally takes between 1 to 4 business days to ship after ordering.  Depending on your location, delivery can take between 1 to 7 days once your order has shipped.  Orders purchased for delivery outside of the contiguous United States may have longer shipping times.  

Will I receive a shipping confirmation?

Once your order has been fulfilled and shipped, you will recieve an autimated shipping confirmation email to the email address that was used when you place an order. Please check your mailbox’s spam or junk folder in case the order confirmation has been diverted there. 

Do you ship to Hawaii and Alaska?

Yes, we do ship to Hawaii and Alaska!  Please just send us an email (jadedbrewing@gmail.com) with your order and shipping address.  We will share with you the best shipping rates available and then when you’re ready to order, we’ll send you a custom invoice with a link to pay through our secure checkout. 

Do you ship internationally?

Yes, we do ship internationally!  If you are having trouble finding shipping information to your location through our online checkout, please send us an email (jadedbrewing@gmail.com) with your order and shipping address.  We will share with you the best shipping rates available and then when you’re ready to order, we’ll send you a custom invoice with a link to pay through our secure checkout.

Do you ship to APO addresses?

We sure do!  Just enter your address in the shipping at checkout like normal.  No special instructions required.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Do you have a military discount?

YES! We here at JaDeD love our military personnel and we offer a 10% discount on all of our products. Just send us (jadedbrewing@gmail.com) some type of proof of service, identification or e-mail from a military account, and we will e-mail you a discount code that you can apply at checkout. 

Payment

What payment methods do you accept?

We accept MasterCard, Visa, American Express, Discover and Diners Club. We also accept payment by PayPal, Amazon Pay, Shop Pay, Facebook Pay and ViaBill.  

Returns

Do you have a return policy?

Yes, We accept all returns through our Money Back Guarantee.  If you receive one of our products and are unhappy with it for any reason, you can return it for a full refund of the purchase price within 30 days of shipping date (excluding the Grainfather). Just contact us prior to shipping the product back. The product must be returned in an undamaged condition.  

How do I return an item?

Please contact us via jadedbrewing@gmail.com to notify us of the return. Please provide your order number, and the reason for return in an effort for us to continually improve our products and service. We will send a prepaid return shipping label. Simply repack your product in a similar manner that it was received, and in the box that it was received in. Then, print the return label, attach it to the box, and drop it off at any FedEx location. If you do not have to original packaging, you will need to arrange and pay for suitable packaging when returning an item. When the item is received (in an undamaged condition), we will fully refund the payent method that was used for the purchase of the product.

Misc

Do you sell gift cards?

Yes, we do. Our gift cards are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value starting at $10.